Shipping & Returns
Shipping
We currently ship Australia-wide.
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Orders are processed within 1–2 business days.
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Once dispatched, delivery typically takes 2–5 business days depending on your location.
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All orders include tracked shipping, and you'll receive a tracking link via email as soon as your order has been dispatched.
Please note that delivery times may vary during peak periods or due to courier delays outside our control.
2-Year Warranty
Every EnduraRelief™ Heated Relief Belt is backed by our 2-Year Warranty for your peace of mind.
If your product develops a manufacturing fault during the warranty period, please contact our support team and we'll work with you to provide a repair, replacement, or other appropriate solution in accordance with Australian Consumer Law.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving your order at support@endurarelief.com.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the problem
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Photos or videos showing the issue where possible
We'll assess the claim promptly and arrange a replacement or refund where appropriate.
Change of Mind Returns
Due to the personal nature and hygiene considerations of wearable heat therapy products, we do not accept change-of-mind returns once the product has been used.
If the product is unused, in its original packaging, and in resalable condition, please contact us within 14 days of delivery to discuss your return request. Return shipping costs for change-of-mind returns are the responsibility of the customer.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions about shipping, returns, or your warranty, please contact our team at:
We're always happy to help.